PRIVACY POLICY

This Privacy Policy provides for how vivo Mobile India Private Limited (We, Our, Us”) collect, use, share or otherwise process information collected directly from the provider of the information (“You, “Your”).

By providing Your information, you hereby expressly agree to be bound by the terms stated herein this Privacy Policy. In case you do not agree with the terms and conditions provided herein the Privacy Policy You are hereby requested not to provide the details and in pursuant to which We reserve the right, without any further liability, not to provide you the service or fulfil the purpose for which the information is being sought.

You while providing your personal information hereby grant us right to contact You via any means for the purpose stated herein or any other legitimate purpose.

 

COLLECTION OF THE INFORMATION

Date collected from You:

You shall be required to provide the below mentioned information in order to allow Us to fulfil the purpose—

• Full Name
• Gender
• Title
• Email Id
• Date of Birth
• Date of Joining
• Phone Number
• Current Residential Address
• Permanent Address

USE OF THE COLLECTED INFORMATION

 

We will use the collected information for the below mentioned specific purpose—

 

• Create your user id over V-community
• Granting you access to web portal of V-community to facilitate share photos videos created by you and other vivo users and also enabling you to access various features available over the portal
• Sharing promotional messages
• Announcement of ongoing and upcoming schemes/offers related to the products launched
  

DISCLOSURE OF THE INFORMATION

 

You hereby consent us that We may disclose Your information to third party (including our technological and other service providers, affiliates, parent company etc.) for any legitimate purpose and in order to achieve the purpose you have consented to and aforesaid mentioned.

 

TRANSFER OF INFORMATION

 

You hereby consent us that We may transfer the collected information to third party in case it is necessary to render to fulfil/achieve the purpose aforementioned provided that such third party shall comply with the applicable laws pertaining to the information and use it only for.

 

ELIGIBILITY

• Users must be 18 years or older at the time of registration.
• Only genuine vivo smartphone users are eligible to register and participate.
• Registration is open exclusively to customers from Rajasthan unless stated otherwise.

REGISTRATION & ACCOUNT USAGE

• Users must provide accurate and complete information during registration.
• Each user is allowed only one active account. Duplicate or fake accounts may be suspended.
• vivo(BCPL) reserves the right to verify user details, including phone IMEI and purchase date.

COMMUNITY PARTICIPATION

 

• Users are encouraged to participate in contests, discussions, campaigns, and product feedback.
• We can use user’s pictures uploaded by them over V-community for Promotion purpose 
• Any content uploaded (photos, comments, videos) should be original and not violate copyright or third-party rights.
• Abusive, offensive, or promotional content will be removed, and repeated behavior may lead to account suspension.
• We can use user’s number to send notifications/message related to offers, discounts, promotions and others information if any

 

REWARDS & VOUHERS

 

• Rewards such as vouchers, goodies, and gift items are subject to availability and are non-transferable.
• Only eligible X and V series users will receive vouchers under ongoing campaigns unless otherwise communicated.
• Fraudulent activity to gain rewards (fake IMEI, multiple registrations, etc.) will lead to disqualification and permanent ban.
• To avail future benefits through points, user need to be active user over V-community portal.

 

REFERRAL PROGRAM

• Users can refer others through the referral link or code.
• Referral rewards will only be given if the referred user registers successfully and meets eligibility criteria.
• Referral abuse or fake sign-ups will result in revocation of bonuses.

 

SECURITY PRACTICES AND PROCEDURES

 

We have implemented necessary security practices and procedures, on our own or through third party service providers, as per the applicable law, necessary for the information collected and stored by Us.

RETENTION OF THE COLLECTED INFORMATION

We will retain the collected information for a period as long as it is necessary to retain in order to achieve the purpose or You withdraw the consent given, whichever is earlier.

RIGHTS OF DATA SUBJECT

You may exercise the below mentioned rights provided that such right shall only be exercised in the manner as specifically mentioned in the applicable law.

1. Right to Information: You may ask the means of processing of Your information collected pursuant to this privacy policy and use of such collected information.
2. Right to Access: You may avail Your right to access wherein You can have access to Your personal information so collected.
3. Right to Rectify: In case You believe that Your information processed by Us is inaccurate or incomplete, you may exercise Your Right to Rectify and get the collected information correct.
4. Right to erasure: You have the right to request the deletion of your personal information. However, please note that in some cases, we may not be able to provide certain services if that information is needed to fulfill their purpose.
5. Right to Delete: You may exercise Your Right to Delete and post completion of Your request We shall stop processing Your information provided that You may have to undergo verification process as informed by Us wherein such verification process shall be a legitimate one and in accordance with the applicable law.
6. Right to Withdraw Consent: You may withdraw your consent to use your personal information at any time. However, please note that if you do, we may not be able to provide certain benefits or services related to that information. After withdrawal, we will stop processing your data, but any processing done before the withdrawal will still be considered lawful.
7. Right to lodge complaint: You may raise a complaint in case you have any concern pertaining to processing of Your information and such complaint shall be resolved within a time period of 15 working days from the receipt of the complaint provided that such complaint is raised in accordance with the manner provided herein.
8. Right to approach the Board: You have the right to contact the privacy board set up to protect your rights. Please make sure to follow the process outlined in the applicable law when doing so.

UPDATES

We may update Our Privacy Policy at any time without any prior written notice to You and You are hereby requested to get acquainted with the updates/changes on your own as Your use of the Website shall be governed by the Privacy Policy at that time.